Refund policy

We want you to be happy with what you ordered. If something is not right, you have 30 days from the date your order is delivered to ask for a return.

How to start a return: email us at academicsid49@gmail.com with your order number and the reason for the return. We will reply with return instructions. Please do not send items back without contacting us first — returns sent without authorisation may not be processed.

Condition: items should be returned in their original condition and packaging. For health and hygiene reasons, personal-care items that have been used cannot be returned unless they are defective.

Damaged, defective or wrong items: if your order arrives damaged, defective, or is not what you ordered, tell us within 30 days of delivery (a photo helps) and we will arrange a replacement or a full refund, including any return shipping cost.

Refunds: once your return is received and inspected, approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank.

Change of mind: if you simply changed your mind, the item must be unused and in its original packaging, and return shipping is at your cost.

Cancellations: orders can be cancelled for a full refund any time before they ship. Once an order has shipped, it falls under the returns process above.